Warranty: Karndean Explained

Welcome to our comprehensive glossary entry on the topic of Karndean flooring warranty. This article is designed to provide you with a thorough understanding of the warranty provided by Karndean, a leading manufacturer of luxury vinyl flooring. We’ll delve into the details of what the warranty covers, its duration, how to make a claim, and much more. We aim to provide you with all the information you need to make informed decisions about your Karndean flooring.

As a globally recognised brand, Karndean is known for its high-quality products and customer service. The warranty they provide is a testament to their commitment to customer satisfaction and product durability. It’s important to understand the specifics of this warranty to ensure you’re getting the best value for your investment. So, let’s dive in and explore the world of Karndean warranties.

Understanding Warranties

Before we delve into the specifics of the Karndean warranty, it’s important to understand what a warranty is. In simple terms, a warranty is a guarantee provided by a manufacturer or seller to a customer, promising to repair or replace a product if it fails to perform as expected within a specified period. Warranties are legally binding agreements and are designed to protect consumers from faulty goods or services.

Warranties can vary greatly in their terms and conditions, including the duration of coverage, what is covered, and the process for making a claim. It’s crucial to read and understand the warranty that comes with any product you purchase. This is especially true for significant investments like flooring, where the cost of repair or replacement can be high.

Types of Warranties

There are several types of warranties, each with its own set of conditions and coverage. The most common types include express warranties, implied warranties, and extended warranties. Express warranties are explicitly stated by the manufacturer or seller and are usually written. Implied warranties are unwritten promises that a product will perform as expected. Extended warranties, also known as service contracts, provide coverage beyond the initial warranty period.

It’s important to note that not all warranties are created equal. Some offer comprehensive coverage, while others only cover specific parts or conditions. Always read the fine print to understand exactly what is covered and what isn’t.

The Karndean Warranty

Now that we have a basic understanding of warranties, let’s delve into the specifics of the Karndean warranty. Karndean provides a substantial warranty on its luxury vinyl flooring products, reflecting their confidence in the quality and durability of their products.

The Karndean warranty is a type of express warranty, meaning it is explicitly stated and provided in writing with every purchase. It covers a wide range of potential issues, from manufacturing defects to wear and tear, giving customers peace of mind that their investment is protected.

What is Covered

The Karndean warranty covers a variety of potential issues that could arise with your flooring. This includes manufacturing defects, such as issues with the material or workmanship, as well as wear and tear under normal use. If your flooring shows signs of premature wear, such as fading, staining, or damage from regular foot traffic, the warranty will cover the cost of repair or replacement.

It’s important to note that the warranty only covers issues that arise under normal use and proper care. Damage caused by improper installation, misuse, or extreme conditions may not be covered. Always refer to the warranty document for the full list of what is and isn’t covered.

Duration of Coverage

The duration of the Karndean warranty varies depending on the specific product line. Most Karndean products come with a residential warranty that lasts for a substantial period, often up to 20 years. This lengthy coverage period is a testament to the durability and longevity of Karndean flooring.

It’s important to note that the warranty begins on the date of purchase, not the date of installation. So, it’s a good idea to install your flooring as soon as possible after purchase to make the most of your warranty coverage.

Making a Claim

If you encounter an issue with your Karndean flooring that you believe is covered by the warranty, the next step is to make a claim. The process for making a claim under the Karndean warranty is straightforward and customer-friendly.

First, you’ll need to contact Karndean’s customer service department to report the issue. You’ll be asked to provide details about the problem, as well as proof of purchase. It’s a good idea to keep your receipt or invoice in a safe place, as you’ll need it to make a claim.

Inspection and Assessment

Once you’ve reported the issue, Karndean may arrange for an inspection of your flooring. This is to assess the nature and extent of the problem and determine whether it’s covered by the warranty. The inspection is usually carried out by a Karndean representative or an authorised service provider.

During the inspection, the representative will examine the flooring and may take photographs or samples for further analysis. It’s important to cooperate fully with the inspection process to ensure your claim is processed as quickly and efficiently as possible.


If your claim is approved, Karndean will arrange for the repair or replacement of your flooring. The exact resolution will depend on the nature of the problem and the terms of the warranty. In some cases, Karndean may choose to provide a refund instead of a repair or replacement.

It’s important to note that the resolution process may take some time, especially if replacement flooring needs to be ordered and installed. Karndean is committed to resolving warranty claims as quickly as possible to minimise disruption to their customers.

Protecting Your Warranty

While the Karndean warranty provides substantial coverage, it’s important to take steps to protect your warranty. This includes following the recommended care and maintenance guidelines, as well as avoiding actions that could void your warranty.

Proper care and maintenance of your Karndean flooring not only helps to keep it looking its best, but also ensures that your warranty remains valid. This includes regular cleaning with approved products, as well as protecting your flooring from scratches and dents.

Avoiding Warranty Voidance

There are several actions that could void your Karndean warranty. This includes improper installation, misuse of the product, and failure to follow the recommended care and maintenance guidelines. It’s important to avoid these actions to ensure your warranty remains valid.

Improper installation is one of the most common causes of warranty voidance. This is why it’s recommended to have your Karndean flooring installed by a professional. Not only does this ensure a high-quality installation, but it also protects your warranty.

Regular Maintenance

Regular maintenance is key to keeping your Karndean flooring in top condition and protecting your warranty. This includes regular cleaning with approved products, as well as protecting your flooring from scratches and dents.

It’s also a good idea to have your flooring inspected regularly by a professional. This can help to identify any potential issues early on, before they become major problems. Regular inspections can also provide peace of mind that your flooring is in good condition and your warranty is intact.


The Karndean warranty is a testament to the quality and durability of their luxury vinyl flooring products. It provides substantial coverage for a range of potential issues, giving customers peace of mind that their investment is protected.

Understanding the specifics of the warranty, including what is covered, the duration of coverage, and how to make a claim, is crucial for getting the most out of your Karndean flooring. By following the recommended care and maintenance guidelines, and avoiding actions that could void your warranty, you can ensure your flooring stays in top condition for years to come.